BONUS: Download the Full Consumer Intelligence Report

Consumers no longer tolerate uncertainty

This landmark survey of 5,000 online buyers across the US, UK, France, and Germany signals a shift: they want more than on time delivery, they want precision, choice of delivery options, and control over when and how parcels arrive.

Key findings:

• 4 in 10 expect home delivery within a scheduled 2-3 hour window, rising to 43% in the US and 44% in the UK.
• More than half are willing to pay a premium for enhanced parcel tracking.
• The #1 frustration is delivery delays (37%)

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