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Logistics Solutions - Consumer report

The Consumer Verdict

The gap between consumer expectations and parcel carrier delivery.

The message for parcel carriers is loud and clear: consumers expect precision and control over their deliveries

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Right package... Right delivery...

Consumers no longer tolerate uncertainty

This landmark survey of 5,000 online buyers across the US, UK, France, and Germany signals a shift: they want more than on time delivery, they want precision, choice of delivery options, and control over when and how parcels arrive.

Key findings:

  • 4 in 10 expect home delivery within a scheduled 2-3 hour window, rising to 43% in the US and 44% in the UK.
  • More than half are willing to pay a premium for enhanced parcel tracking.
  • The #1 frustration is delivery delays (37%)

This research confirms a clear trend: consumers no longer tolerate uncertainty. Online buyers expect delivery options, accurate delivery times, and the ability to track their orders in real time. This adds to the key challenge for parcel carriers to meet advanced service expectations while simultaneously reducing costs.

Download the Full Report to Brief Your Team

BONUS: Five Strategies for Parcel Carriers

What if the best delivery experience is also the most efficient?

How can parcel carriers drive operational efficiency without compromising the services they offer to e-commerce retailers and consumers? This expert backed guide outlines 5 winning strategies.

Includes:

  1. Keep Your Delivery Promise: Proactively Predict and Resolve Issues delays
  2. Automate to Reduce Manual Labor and Improve Efficiency
  3. Offer Accurate Visibility for Consumers, and Operational Managers
  4. Optimize First-Time Delivery Success: Eradicate Outsize Costs
  5. Prepare for Smarter, Simpler Returns
Download Strategy Guide For Parcel Carriers
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